Quick Link: Change my UMICH password now.
We recommend that you check your UMICH (Level-1) password every six months. An easy way to remember this is to check your password when you change your clocks for Daylight Saving Time (DST).
This document offers tips for creating secure passwords and provides instructions for changing your UMICH (Level-1) password. It also tells you what to do if you forget your password. You use your UMICH password with your uniqname to log in to many U-M services and systems, including Wolverine Access, the MCommunity Directory,
Table of Contents
- Why You Need a Secure Password
- Guidelines for Creating a Secure Password
- Tips for Protecting Your Password
- Set Security Questions in Case You Forget Your Password
- Changing Your UMICH Password on the Web
- Forgot Your UMICH Password?
- Your UMICH Password Covers Multiple U-M Systems
- Update Mobile and Other Devices
- Appendix: Resetting Your Forgotten Password Using Your Security Questions
Why You Need a Secure Password
Choosing a secure password reduces the risk that your password will be guessed or stolen by a password thief. A password thief can use your password to access your email and send email in your name, change your personal information in Wolverine Access and the MCommunity Directory, send spam, or publish inappropriate or illegal material. Such a thief may also be able to use your password to break into U-M systems.
It is thus in your own best interest, as well as the interest of the university, to have a strong secure password for use with university computing services and resources.
Guidelines for Creating a Secure Password
When you change your password using the Change Password page inside UMICH Account Management, your new password will be checked for strength.
Your new password must:
- Use nine or more characters.
- Have at least three of these:
- Lowercase letters
- Uppercase letters
And must not:
- Be a word or simple phrase—or contain four numbers in ascending or descending order (for example, 12345 or 8765).
- Use parts of your name.
Tip:Make a strong and memorable password by using the first letters of the words in a phrase. For example, "Four score and seven years ago our fathers brought forth" becomes 4S&7yaofb4th.
Important! Select a unique password for U-M use—not one you are using or have used outside the university for other computing accounts. The university uses strong encryption methods to protect your password. If you use that same password for services that do not offer such protection, you put your UMICH password and account at risk.
Michigan Medicine: Your UMICH password (Level-1) will be checked to ensure that it is different from your Michigan Medicine Level-2 password. A secure password is one that is not reused across services, even within the university.
Tips for Protecting Your Password
- Don't tell anyone your password—not even trusted family members and computer support staff.
- Use a different password for each online account. That way, if one password is compromised, your other accounts are not at risk. It is especially important that you refrain from using your UMICH password for non-university services.
- If you have the option to set security questions to help you reset your password in case you forget it, do so. See Set Security Questions in Case You Forget Your Password below for how to set these for your UMICH password.
- Use only secure programs when connecting to the U-M computing environment—programs that protect your password and your data.
- If the service provides a logout feature, use it every time you exit the service.
- Turn on two-factor (Duo) for Weblogin. Your password needs a partner.
- We recommend that you check your UMICH password every six months and change it if it is at risk. An easy way to remember this is to check your password when you change your clocks for Daylight Saving Time (DST).
- If you must write down your password to help you remember it, it is better to write down a clue to jog your memory rather than the actual password. Keep it in a safe, secure place, and do not leave it where others could see it. For help remembering and managing multiple passwords, see How to Manage All Your Passwords.
Set Security Questions in Case You Forget Your Password
Security questions allow you to reset your password if you forget it. Anyone with a U-M uniqname can reset their own password if they set up these questions and add an external email address. The process is simple and only needs to be set up once.
Set five security questions and answers that are unique to you. Select questions and answers that are easy for you to remember and difficult for others to guess or discover. If you forget your UMICH password in the future, you can answer a random selection of the questions to receive a password reset code at an external email address or phone number. You can then use that code to reset your password.
- Go to UMICH Account Management and log in. After logging in, click the Security Questions tab.
- Select a question from each question drop-down menu and enter your answer.
Important! Answers must be at least 4 characters long, can include punctuation or symbols. To reset your password in the future, you must respond to the questions with the exact same answers specified at this time. Capitalization is irrelevant but spaces are important.
Note: If you forget your answers to the questions, but remember your password, you can set new questions and answers at any time.
- The Save Responses button at the bottom of the page will become clickable after you have selected five questions and provided answers for all of them. When you are satisfied with your responses, click Save Responses.
- Check your questions and answers. If you are satisfied with them, click Confirm Responses. If you wish to make changes, click Go Back or Cancel to return to the previous screen.
Warning! Clicking Go Back or Cancel will erase all your questions and answers, and you will need to start over. It is not possible to change the answer to just one question.
- If you are not automatically directed to the External Email page, click the External Email tab to get there. Provide an external email address where you wish to receive a password reset code.
- In the Enter Email Address field, enter a personal email address that is not your @umich.edu address. Enter the same email address in the Confirm Email Address field, and click Save Responses.
Note: If you wish to receive the password reset code to your mobile phone, follow the instructions under Text Message Instructions.
- You will see confirmation that you have completed setting up your security questions. In addition, you will receive confirmation notifications at both your @umich.edu and external email accounts.
Note: You can change your security questions and answers at any time.
Changing Your UMICH Password on the Web
Go to Change Password inside UMICH Account Management and log in.
In the New Password box, type your new password. The strength of your new password will be checked as you type. As you meet each password strength requirement, it will be checked off in the box at right. For example, as you enter more characters and meet more requirements, you'll be notified that your password is strong.
In the Confirm Password box, retype your password. The word Match will appear next to it when you have correctly confirmed it. Then click the Change Password button.
Note: If you copy and paste your password into the Confirm Password box, it may not show Match immediately. You must type something in the Confirm Password box before a match will be registered. You will not be able to change your password until the word Match displays.
Next, you will see a page indicating that your password is being changed.
Finally, a password change confirmation email will be sent to your @umich.edu email address and any other account you have specified in UMICH Account Management.
If you are finished, you should close your browser window or tab; your password has been changed. If you are using a shared or public computer to change your password, close your browser and log out of the system.
If you have not already set security questions, which allow you to reset your password, you can do so by clicking Continue.
Important! When you change your UMICH password, you are effectively changing several passwords. (Your new password is synchronized to several systems by the UMICH Password Hub.) It may take some time for your password change to be processed; please try logging in again in a few minutes if your new password does not work immediately.
Note: If you have stored your password on your phone or other mobile device, be sure to update your device with your new password. For example, if you access your U-M email on your phone, you will need to login to the email application with your new password. You may also need to update your password for MWireless. See Connecting to MWireless for configuration instructions.
Tip: If you use your UMICH password to login to your U-M Windows laptop, it is recommended that you lock and unlock your computer after changing your UMICH password. Wait a minute or two after changing your password, then
Lock the computer by pressing ctrl-alt-delete on your keyboard, then clicking the Lock this computer link.
Unlock the computer by pressing ctrl-alt-delete on your keyboard, then log in with your uniqname and UMICH password as you normally do.
Forgot Your UMICH Password?
If you set up security questions, you can answer them to receive a password reset code you can use to reset your password yourself. See Appendix: Resetting your Forgotten Password Using Your Security Questions for instructions.
If you did not set up security questions or cannot remember your answers, call the ITS Service Center at (734) 764-HELP  and select the option to reset your UMICH password. Do not send email. Password resets must be done over the phone so the Service Center can verify your identity.
Note: The answers to your security questions should be treated like your password—don’t share them with anyone. ITS does not have access to view your answers, and if you forget them you should set new ones.
Your UMICH Password Covers Multiple U-M Systems
When you change your UMICH password, you are actually changing several passwords at once. Your password change is synchronized to U-M systems and services by the UMICH Password Hub in MCommunity. Please be aware that the synchronization is not instantaneous. It can take several minutes for the process to complete and for your new password to work for some services, such as MWireless.
Update Mobile and Other Devices
If you have stored your password on your phone or other mobile device, be sure to update your device with your new password. For example, if you access your U-M email on your phone, you will need to login to the email application with your new password. You may also need to update your password for MWireless. See Connecting to MWireless for configuration instructions.
Appendix: Resetting Your Forgotten Password Using Your Security Questions
If you have security questions set up, you will be able to use them to reset your password. If you do not have security questions set up you will need to call the ITS Service Center at 764-HELP  for a password reset.
Go to UMICH Account Management and click Forgotten Password. Enter your uniqname in the Uniqname field and click Search.
Answer the two security questions on the screen to verify your identity, then click Check Responses. You must answer these questions exactly the way you specified at setup. Capitalization is irrelevant, but spelling, punctuation, and spaces must match the answers you set up.
If your answers were correct, a password reset code will be sent to the email account provided when you set up your security questions. Get the code and enter it in the box on the screen, then click Check Code.
If your answers were incorrect, you will be given a second chance to answer your questions. If you are unable to provide the answers, call the ITS Service Center at 764-HELP  to reset your password.
Note: If you have not received a code in one hour, check your junk or spam folders. If the code is not there, phone the ITS Service Center at 764-HELP  to receive a password reset.
You will be taken to the Change Password page in UMICH Account Management, where you can set a new password.
Tip: You may not set your new password to the same thing as your current password. If you attempt to change a forgotten password to your current (forgotten) password, an error message will display and you will need to enter a new password.
Important! Password reset codes expire one hour after they are sent. You can get a new code by starting over on the Forgotten Password page of UMICH Account Management.