Add a New Device in Duo (Phone Number or Mobile App)

This document provides instructions for adding devices, after an initial device has been enrolled, in Duo for two-factor authentication (2FA).

ATTENTION MICHIGAN MEDICINE!See Duo Two-Factor Security (Michigan Medicine) for instructions specifically for the Michigan Medicine community.

Before You Begin

  • It is recommended that you enroll in both a primary and backup method for two-factor authentication. You can enroll more than two phone numbers and/or download the Duo Mobile app on multiple devices.
  • You need a desktop or laptop computer on which to do the enrollment steps.
  • U-M will only use your phone number for the Duo service, and you can modify or remove it from the system at any time.
  • Not sure which option you want to use? Refer to Options for Two-Factor Authentication for more information.

Add a New Device

For best results, complete these steps on a desktop or laptop computer.

  1. Go to the appropriate web page below and complete the login steps as follows:
    • Ann Arbor, Dearborn, and Flint Campuses:
      1. Go to UMICH Account Management.
      2. Click Log in on the upper-right corner of the page.
      3. Log in with your uniqname and UMICH password.
      4. Select Two-Factor (Duo).
      5. Click Manage Devices.
    • Michigan Medicine:
      1. Go to User Profile Page.
      2. Log in with your uniqname and Level-2 password.
      3. Click the Security Setting tab at the top of the User Profile Page.
      4. Click the Two-Factor Settings tab.
  2. Complete a two-factor prompt (i.e., Send Me a Push, Call Me, or Enter a Passcode).

    Duo Two-Factor Authentication Start Setup page

  3. Click + Add another device.

    Add a new device page

  4. Refer to the appropriate enrollment procedure for the remaining steps:

    Enroll a Smartphone or Tablet in Duo

    1. Download the Duo Mobile app.
    2. Then begin at step 5.

    Enroll a Landline or Non-Smart Cell Phone in Duo

    1. Begin at step 4.
Last Updated: 
Monday, May 15, 2017